Support
Help and support
Real people, reading every message. Tell us what happened and the phone number or email on your account.
Contact us
Email support@usepackajo.com. We reply within one business day, usually sooner. For anything about a debit or a payout, include the circle’s name and the date.
Never share your PIN or a sign-in code with anyone, including us. PackAjo staff will never ask for them.
Common questions
- A debit failed. We retry automatically and tell you in the app. Make sure your main or backup account has the contribution plus the fee before the date.
- My payout hasn’t arrived. A round pays out once every contribution in it is in. The circle screen shows what the round is waiting for.
- Verification is taking a while. Paystack matches your BVN in minutes; statements are reviewed within one business day.
- More answers are in the FAQ.